Privacy policy.
Updated 31 July 2025
General
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Craic House Limited and its related companies and products—including Craic CRM, Craic Integration Cloud (CInC), Craic House, and Craic Health (collectively referred to as "we", "us" or "our")—are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
We act as both the data controller and processor of any personal information you provide to us. This means that we are responsible for complying with applicable data protection laws.
This privacy policy sets out clearly:
What personal information we may collect.
Why we collect your personal information.
How we use your personal information.
By providing your personal information to us, you acknowledge and agree that we may process it in accordance with the purposes and methods described in this privacy policy. From time to time, we may also provide additional notices or seek explicit consent highlighting specific uses of your personal data.
External Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these external sites.
International Transfers
If we transfer personal data outside the UK or EEA, we will ensure appropriate safeguards are in place to protect your data in compliance with GDPR and relevant regulations.
Changes to this Policy
We may periodically update this privacy policy to reflect changes in law, regulatory requirements, industry best practice, or our business practices. Any significant changes will be clearly highlighted, and we encourage you to review this page periodically.
Contact Details
If you have questions about this privacy policy or our data practices, please contact us at:
Craic Health CIC
85 Great Portland Street,
Marylebone,
London, W1W 7LT
Email: privacy [at] craic.health -
We receive information about you:
If you contact us face-to-face, by telephone, by email, or otherwise in respect of any of our products and services or during the purchasing of any such product;
User registration or newsletter subscription: including your full name, email address, and other relevant details for providing our services or sending updates and promotional content;
From third parties to verify your identity and the accuracy of the information you have provided;
From publicly available sources including but not limited to internet search engines, public records and registers and social media (e.g. LinkedIn and Twitter); and
From people working on our behalf, whether as a paid consultant or on our boards.
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The personal data that we may collect from you includes your full name, DOB, address, email address and phone numbers. We also retain records of your queries and correspondence, in the event you contact us. We merely process such data on your behalf, and you are responsible for any applicable legal requirements in respect of the data you provide.
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Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to your consent, performance of a contract, to enable billing and remittance and to contact you for customer service purposes.
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Craic’s annual State of The Comedy Industry surveys are conducted using BlockSurvey technology.
Responses are anonymised. We do not request personal identifiable contact information through BlockSurvey research surveys.
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We use cookies on the website and associated domains of craic.house, craic.lol and craic.health, and on Craic web and mobile applications for the following purposes:
Authentication, Customisation, Security and Other Functional Cookies;
Performance And Analytics;
Third Party Services, which may use cookies to help you sign into their services from our Services; and
Third party publishers, advertising networks and service providers to manage our ads on other sites.
Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services.
Opting Out
You can set your browser to not accept cookies, but this may limit your ability to use the Services.You can also opt out of receiving interest-based ads from certain ad networks here (or if located in the European Union, here).
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Our services are not intended for children under the age of 13 (or a lower age if provided by law). We do not knowingly collect data from children and will take steps to delete it if such collection is discovered.
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If you wish to make a complaint, please email us at privacy [at] craic.lol.
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to provide you with products and services;
to comply with our contractual obligations;
to help us identify you (Know Your Client);
to provide customer care, including responding to your requests if you contact us with a query;
to administer accounts, process payments and keep track of billing and payments;
to detect fraud and confirm the information you have provided;
to provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
to inform you of service and price changes.
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We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
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Craic is committed to keeping your personal information secure. Whilst we strive to protect your personal information, due to the nature of the internet we cannot guarantee the security of any information you transmit to us. With this in mind, any transmission is at your own risk and we urge you to take every precaution to protect your personal information while you are online.
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We may disclose your personal information to the third parties listed below for the purposes described in this privacy policy.
You can contact us for details of specific disclosures made in respect of your personal information. The third parties listed below will only use your personal information under our strict instruction and are under an obligation to ensure appropriate security measures are in place.
Professional advisors including auditors, solicitors, tax advisors; and
IT service providers.
Your rights: The right to access your personal information.Subject to any relevant exemptions, you are entitled to see a copy of the personal information we hold about you and to request details of how we use your personal information including any disclosures made. To exercise your rights to access your personal information, please contact us. There will not usually be a charge for dealing with these requests. Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case your personal information will be provided to you by electronic means where possible.
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The personal data that we may collect from you includes your full name, DOB, address, email address and phone numbers. We also retain records of your queries and correspondence, in the event you contact us. We merely process such data on your behalf, and you are responsible for any applicable legal requirements in respect of the data you provide.
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We take reasonable steps to ensure that the personal information we hold about you is reliable and as accurate and complete as is necessary for its intended use but you are entitled to ask us to update or amend any inaccuracies in the personal information that we hold about you. To request us to update or amend any personal information we hold about you, please contact us.
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Under certain conditions, you may also have the right to require us to:
delete any personal information that we no longer have a legal ground to rely on;
where processing is based on consent, to withdraw your consent so that we stop that particular processing;
object to any processing based on the legal ground of legitimate interests unless our reason for undertaking that processing outweighs any prejudice to your data protection rights;
provide you or another provider with a copy of your personal information that you provided us with; and
restrict how we use your personal information whilst a complaint is being investigated.
If you contact us to exercise any of these rights we will confirm your right to do so and respond in most cases within 30 days.
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In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary. Please e-mail any questions or comments you have about privacy to us at privacy [at] craic.lol.